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Protection & privacy

Your trust,
our priority.

RESTORA puts privacy, access control, and personal information protection at the heart of its platform design.

How It WorksAccess My Account
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Private access

A personal space, with controlled access.

Invitation-only access

Access to RESTORA is exclusively reserved for invited users. Each account is created by an authorized administrator and linked to a personal email address.

Authentication

Access to the personal account is based on individual credentials and a secure authentication process.

Permissions

Access permissions are defined according to each user's role. Clients access their personal information, while administrators have the permissions required to manage refund accounts.

Information protection

Your information deserves special attention.

Data Privacy

RESTORA follows the principle of limiting personal data to information necessary for account management.

Access Protection

Access rights are defined according to each user's responsibilities and the information required for their role.

Transaction Tracking

Each payout request has a history that distinguishes processing stages from payments that have actually been confirmed.

Document Management

Documents related to refunds are organized in a personal space, with access permissions tailored to each user.

Transaction protection

Careful management of payout requests.

RESTORA organizes payout requests through a structured process: submission, verification, administrative review, and transaction tracking through to confirmation.

  1. 01

    Client request

  2. 02

    Information verification

  3. 03

    Administrative review

  4. 04

    Processing decision

  5. 05

    Payout confirmation

Approval is not a payout.

Approving a request does not mean a bank transfer has already been executed. Confirmation must correspond to a payout that has actually been completed.

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Privacy

Respecting your privacy.

RESTORA places respect for your privacy at the heart of its platform. The following principles govern the handling of personal information.

  • Collection limited to necessary information.
  • Access reserved for authorized people.
  • Responsible handling of confidential documents.
  • Transparency about the data collected.

Clear answers

Frequently Asked Questions

Access your personal account.

Find your information and track your account through your RESTORA account.

Access My Account